Why We Answer The Call .
Henrico 911 is the heart of public safety operations and the lifeline between people in need and providing them with Police, Fire, and Emergency Medical Services. Being a 911 Dispatcher is not just what we do, but who we are. Check out the testimonials below from some of our stars in the Emergency Communications Center!
Kimberly Megariotis
READ MORE on why Kimberly works for Henrico 911:
Kimberly has been with the Henrico DEC for almost 6 years after working in the medical sector. She thrives on being able to help our community members in their time of need!
One of Kimberly’s special memories is helping a woman who was trying to find a number for an emergency in Germany. Thanks to her quick thinking and the availability of resources, Kimberly was able to provide that information to the caller, who was incredibly grateful.
“It was the smallest of things, and I walked out of there knowing I made a difference in somebody’s life,” she said.
Working in the Henrico DEC brings a variety of different calls each and every day. We’re thankful for our dispatchers, such as Kimberly, for their drive to ANSWER THE CALL.
Leah Casuccio
READ MORE on why Leah works for Henrico 911:
“I walked in here… and I was HOOKED!”
The variety of unpredictable calls, experiences and work comradery is what keeps Leah Casuccio coming back to the DEC year after year!
She’s one of our energetic Communications Supervisors who is able to jump in to help in a time of need, while ensuring all other dispatchers are ready to conquer their shift. She always brings the fun (i.e. did you see her “Royal Wednesday” outfit yesterday?) and a positive attitude, while maintaining a professional demeanor necessary for the job.
“That feeling of walking out of here every day knowing I have impacted someone, some way, somehow, every day… and they don’t even know my name,” Leah said.
Working in the Henrico DEC brings a variety of different calls each and every day. We’re thankful for our dispatchers and supervisors, like Leah, for their drive to ANSWER THE CALL!
Carol Avery
READ MORE on why Carol works for Henrico 911:
“It’s the excitement of it. It’s the fact that even though you’re doing the same thing every day, every day is not the same.”
Carol Avery has been with the DEC for a little over three years. Since joining our team, she’s taken advantage of a number of opportunities we offer within the DEC – focusing on community outreach and 911 education! Oh, and you may have seen her in a lot of our recruiting graphics and “behind-the-scenes” photos of the ECC.
Working in the Henrico DEC brings a variety of different calls each and every day. We’re thankful for our dispatchers and supervisors, like Carol, for their drive to ANSWER THE CALL!
